☕ About the Coffee
Where does the coffee come from?
Our coffee comes from established coffee-growing regions around the world, including areas in Central and South America, Africa, and Asia, depending on the blend or roast profile. The beans are then roasted in the United States to ensure consistent quality, freshness, and fulfillment efficiency.
What types of coffee do you offer?
We offer light, medium, dark, and decaf roasts, sourced from Central and South America’s best farms. Each roast features tasting notes like chocolate, caramel, citrus, or nutty tones — perfect for pour-over, drip, espresso, or cold brew.
How should I store my coffee to keep it fresh?
Keep it in a cool, dark place inside its resealable bag. Avoid the fridge or freeze — moisture can impact freshness. Once opened, consume within 2–3 weeks for the best flavor.
How fresh is the coffee when it arrives?
Yes—coffee is roasted and packaged shortly before fulfillment. General roasting “refresh” time is 2.3 days before shipment. Definitely not your store brought coffee which can sit on a shelf for months. The inner bag includes a one-way valve to release gases while keeping oxygen out, helping maintain freshness during storage.
Can I personalize the coffee package (box)?
If you choose a customizable design, then absolutely. You can personalize the “To” and “From” names, add a short message, and even choose from preset verses or upload your own custom text (depending on the design). What you see in the live preview is exactly how it will print.
What size is the coffee and how is it packaged?
Each order includes 12 oz (340g) of freshly roasted certified specialty-grade coffee inside a sealed, vented inner bag to preserve freshness. That bag is placed inside a full-color, custom-printed corrugated box, which is the primary personalized element of the product.
🎯 Fundraising Program
How does the SOX fundraising program work?
Organizations earn money when supporters purchase through their unique affiliate link. Every qualifying purchase is automatically tracked, and a portion of each sale is allocated back to the organization as an “item fund payout.”
How long does a fundraiser last?
Every Sox Coffee fundraiser is a high-intensity, 7-day event designed to drive maximum engagement and sales in a short window. Longer means people delay, forget, or wait till the last moments to support, oftentimes missing the deadline and not supporting.
What makes SOX Coffee different from other coffee sites?
Every packaged box of SOX Coffee is more than just coffee — it’s a personal gift. We combine Specialty Grade craft-roasted coffee with custom-designed packaging that lets you add names, dates, and heartfelt messages. Each order is fresh-roasted in the USA and personalized just for your recipient.
Who can run a fundraiser?
Any school, PTO/PTA, sports team, club, organization, or community group can participate. You do not need to be non-profit, but we do ask for basic business or organization details. You do not need to manage inventory, logistics or handle any money or customer service.
Is SOX Coffee a licensed fundraising platform?
SOX Coffee operates as an e-commerce and affiliate-based retail platform, not as a traditional charitable solicitation or donation-based program. Supporters make purchases through the platform, and participating organizations earn proceeds based on those sales. Organizations are responsible for ensuring compliance with any applicable local, school, or organizational fundraising requirements as well as state and federal regulations and laws.
Do we need to sign a contract to fundraise?
No formal contract is required. Participation is governed by clear online terms & conditions accepted during registration and available on soxcoffee.com for viewing at any time.
How much does the organization earn per sale?
Organizations earn a fixed amount per item (e.g., $5 per product) rather than a percentage. This makes earnings predictable, easier to “do the math” and to communicate with supporters.
How do supporters know they are buying and supporting you?
Supporters use your organization’s fundraiser link, which tracks their purchase directly to your campaign totals.Once they click the link and land on the Sox Coffee e-commerce website, a dark red banner will display at the very top showing your organization’s name. ex. “You are Supporting ABC Organization.” The know immediately they are there to support only your fundraiser.
💳 Payments, Payouts & Compliance
How are funds paid out?
“Fund Payouts” are issued via ACH/direct deposit or check to the designated organization or the individual named in the Payout section in your portal. Please note -- For possible tax implications, talk to a tax professional.
When do we receive our funds?
Campaign Fund Payout is scheduled after the fundraiser period has ended and ALL orders are fulfilled/delivered with allowance for customers to report any issues. This means typically 3 weeks after campaign end. Payout is also impacted if your payments details have not been entered and/or are not valid. Checks are mailed USPS Priority Mail with Tracking and Signature Required.
Who receives the payout?
Payouts are issued to the designated recipient (individual or organization) using the bank account (direct deposit) or mailing address (paper check) provided during registration. It is important that this information is accurate to avoid delays.
SOX Coffee does not withhold any form of sales tax nor any federal, state, or local income taxes from payouts (except where required by law). Earnings are calculated as the number of items sold multiplied by $5, less applicable disbursement fees, such as a direct deposit processing fee (currently 2.9%) or a check issuance fee ($10).
Example: Check Payment
1,000 items × $5 = $5,000 − $10 (check fee) = $4,990 net payout
Do you provide performance reporting or tracking?
Yes — organizations can track performance through the portal Dashboard, allowing you to monitor order progress, sales, and Funds
Payout throughout the campaign.
What happens if a customer cancels or returns an order?
Only completed and fulfilled orders count toward your payout. Cancelled or refunded orders are automatically excluded from the Funds Payout. You will see status of this as it’ll show as Unapproved purchases on your Dashboard.
🚚 Shipping, Production & Support
How long does it take to produce and ship an order?
Orders are typically produced, packaged, and shipped directly to the customer within 2–3 business days from payment clearing. Delivery times depend on location and carrier (UPS or USPS) and typically range from 4–7 business days.
Where are orders shipped from?
Orders are produced and fulfilled in various locations in the U.S. through our roaster and manufacturing production partners and shipped directly to the customer.
Can purchasers track their order?
Yes — once an order ships, customers receive a tracking number via email. For fundraisers - You’ll be able to see basic order info in the Campaign Sponsor Portal, but not tracking or related details because we handle all the order details and customer service.
Can an order be canceled after its placed and payment made?
Orders may only be canceled within a very short window after purchase (typically 1 - 4 hours). Once production begins, cancellations are able to be granted due to the custom nature of each item.
What if there’s an issue with an order?
If an order arrives damaged or incorrectly, customers should contact us within 3 days of delivery receipt date and we’ll work quickly to resolve the issue, including replacement if necessary. If their item arrives damaged, they should contact us with photos provided. We will review and provide a replacement, refund, or resolution as we determine best remedy, if needed.
What happens if the package is lost or delayed?
If an order is delayed or appears lost in transit, contact us and we’ll assist with tracking, carrier claims, or replacement where appropriate.
Do you accept returns or exchanges?
Because all items are custom-made and custom printed, we do not accept returns or exchanges unless there is a defect or error with the order. Customers should contact us directly in this event.
What if there is a mistake on the personalized design?
If the error was caused during production, we will correct it. However, we are not responsible for customer-submitted typos or design inputs, so a customer should thoroughly review the preview carefully before submitting their order. Submission indicates design 100% approval.
